Core Legal Agreements
Fundamental terms, privacy practices, cookies, and platform disclaimers.
Terms & Conditions
These Terms & Conditions govern your access to and use of the Pravaasa Stays website, applications and marketplace for verified homestays, villas, resorts, treks and events. They explain who we are, what we do and do not do, what guests and hosts can expect from each other, and how money, cancellations, disputes and misuse are handled.
Privacy Policy
This Privacy Policy explains what personal data Pravaasa Stays collects, why we collect it, who we share it with, how long we keep it, how we protect it, and how you can exercise your rights, including under India's Digital Personal Data Protection Act, 2023.
Cookie Policy
This Cookie Policy explains which cookies and similar browser storage Pravaasa Stays uses, what each one is for, how long it lasts, which third parties may set their own, and how you can control them.
Disclaimer
Clear and honest disclosures about what Pravaasa Stays does and does not promise: host-supplied listings, verification, availability and pricing, photos, maps and travel conditions, treks and events, reviews, AI-assisted suggestions and third-party links.
Booking, Payments & Cancellation
Rules governing stay reservations, payment processing, cancellations, and refunds.
Booking Policy
Everything you need to know about searching, getting a quote, holding dates, paying, getting a confirmed booking, InstantMatch, guest details, check-in and changing plans on Pravaasa Stays.
Cancellation Policy
How cancellations work on Pravaasa Stays: the Flexible, Moderate and Strict cancellation tiers with their exact time windows and refund percentages, worked examples, what happens when a host cancels, and how unusual situations are handled.
Refund Policy
When you are entitled to a refund on Pravaasa Stays, how the refund amount is worked out, how and when the money returns to you, how escrow fits in, and what to do if something goes wrong with a payment, a stay or a host.
Payment & Billing Policy
How payments work on Pravaasa Stays: accepted payment methods, transparent pricing with no guest service fee, GST and invoices, escrow and host payouts, failed payments, chargebacks, currency and fraud protection.
Guest & Host Standards
Expected conduct, property listing quality, review authenticity, and hosting obligations.
Guest Terms
Clear, courteous guidelines governing guest conduct, payments, check-in and ID requirements, property care, house rules, reviews, and how to raise a problem on Pravaasa Stays.
Host Terms
Standards, responsibilities, and commercial terms for property owners, homestay hosts, and managers listing on Pravaasa Stays, covering verification, payouts, honouring bookings, guest treatment, and enforcement.
Property Listing Policy
Requirements for listing details, location, photos, amenities, rooms, pricing, house rules, and calendar accuracy on Pravaasa Stays, and how listings move from draft to live.
Review & Rating Policy
How genuine, verified-stay reviews work on Pravaasa Stays, how guests and hosts review each other fairly, and how we deal with fake reviews, retaliation, and discrimination.
Trust & Safety Framework
Community protection, prohibited listings, personal security, and reporting actions.
Prohibited Properties & Activities
Clear boundaries on the listings, property conditions, scams, and guest and host activities that are strictly banned on Pravaasa Stays, and the consequences when they occur.
Host Verification & KYC Standards
What Pravaasa Stays verifies about hosts and properties, why we verify it, how review works from draft to live, how your documents and data are handled, how badges are earned and lost, and what to do if a decision needs to be corrected.
Have a Safety Concern or Booking Dispute?
Submit a confidential report or contact our support team. In an emergency, call 112 first.