Disclaimer

We want you to book with realistic expectations. This Disclaimer explains the limits of what Pravaasa Stays can promise, so that nothing here comes as a surprise. It does not take away any right you have under Indian law, including consumer protection law. It should be read together with our Terms & Conditions and our booking, cancellation and refund policies.

Pravaasa is a marketplace that connects travellers with independent hosts and organisers. We do the things we say we do, such as verification checks, escrow protection, quoting a clear price and offering support, but we do not run the properties or the activities listed on the Platform.

Property names, descriptions, photographs, amenities, bed configurations, house rules, meal offerings, rates and calendars are provided and maintained by independent Hosts. Hosts are responsible for keeping them accurate and up to date and must follow our Property Listing Policy.

We review listings and may use automated and manual checks, such as photo checks and host verification, to maintain quality. Even so, we cannot guarantee that every description is complete, current and error-free at every moment. A property might add or remove an amenity, undergo repairs or change a rule between the last update and your stay.

For example, a listing may mention a "mountain view" or "fast Wi-Fi". What counts as a view or as fast can vary, and mobile networks and power supply in hill and rural areas can be unpredictable. If something matters to you, such as a specific bed type, a ground-floor room, a Wi-Fi speed for work, vegetarian food, or step-free access, please ask the Host through the Platform before you pay and ask them to confirm in writing.

Listings and hosts may show verification marks or badges, such as a verified identity or location. These indicate that certain checks were completed at a point in time, for example a mobile or WhatsApp OTP check, a location tag or an initial photo review.

A verification mark is not a guarantee of quality, safety, legal compliance, licensing or future behaviour, and it does not mean Pravaasa has inspected the property in person every time. It is one useful signal, and you should read the listing, the house rules and the reviews as well.

Trust scores, reputation tiers and ranking signals are calculated using the information available to us, such as guest reviews, verified location accuracy and host responsiveness. They are indicators, not certifications. We do not accept payment for placing a property higher in search.

Availability is managed by Hosts, sometimes across several booking channels using calendar synchronisation (for example iCal). Calendars may refresh at set intervals, so a date can occasionally look open on the Platform after it was taken elsewhere. We use safeguards to prevent two bookings for the same unit and date from both being confirmed, but if a conflict does arise our support team will work with you and the Host on a fix, such as alternative dates or stays, or a refund under the Refund Policy.

A price you see on a listing or search page may change until you receive a Quote. The Quote shows the total you will pay, including applicable taxes such as GST. The price on your Quote is the price you pay, and we do not add a guest service fee.

Taxes depend on the nature and price of the accommodation and on the law at the time of the stay. The rates and treatment shown on the Quote are our best application of the rules and are not tax advice.

Estimated prices or approximate conversions into another currency, if shown, are for convenience only. The amount that will be charged is the amount shown in Indian rupees at payment.

Photos are supplied by hosts or collected through our verification process. They should show the property as it is, but lighting, camera lenses, seasons, editing and renovations can make a space look different from real life. Furniture and decor may change over time.

If you arrive and the property is materially different from the listing, please tell the Host and contact the support team straight away through the Platform, with photographs, so that we can help. Our Booking Policy and Refund Policy explain how this is handled.

Map pins, distances, travel times, "nearby places" and points of interest (such as cafes, viewpoints, waterfalls and trek trails) come from the Host, from community contributions, and from third-party map and places data such as Google Maps and Google Places. They may be incomplete, outdated or approximate and are not endorsements.

Roads in hill, forest and rural areas can be narrow, steep, closed or affected by landslides, fog, rain and construction, and mobile and internet coverage may be limited. Estimated drive times are indicative only. Check local conditions, weather alerts and road status before you set out, and carry offline maps and the Host's phone number.

Some places have access rules, permits, seasonal closures, entry fees or wildlife restrictions, for example in forest areas and protected reserves. It is your responsibility to learn and follow them.

Pravaasa does not guarantee the safety, condition, legal compliance or suitability of any property, activity, host, organiser or other guest. Stays are independent third-party accommodations. We are not an insurance provider, a law-enforcement agency or a medical service.

Treks, rides, water activities, wildlife experiences and other outdoor activities carry inherent risks, including injury, illness, weather exposure and, in rare cases, serious harm. Before joining one, check the organiser's description, difficulty level, inclusions, safety gear and cancellation terms, and decide whether the activity suits your fitness, age, health and experience. Follow the guide's instructions and local rules.

You are responsible for your own belongings, health, documents and travel insurance. We strongly encourage you to consider your own travel and health insurance. Guests should also read our Guest Safety guidance, and hosts our Host Safety guidance.

In an emergency, contact local emergency services first. The Platform and the support team are not an emergency service.

Pravaasa compares and lists treks, trips and events from independent organisers. Dates, prices, availability, itineraries, inclusions and pickup points are supplied by the organisers or collected from their public pages, and can change. Always confirm the latest information on the organiser's own booking page before you pay.

In many cases you will book on the organiser's own website. That booking is a contract between you and the organiser. Pravaasa is not a party to it and is not responsible for the organiser's services, safety arrangements, cancellations or refunds, although you can report concerns to us and we will review them.

A listing on Pravaasa does not mean that Pravaasa runs, supervises or endorses the event.

Reviews, ratings, travel stories, community answers and expert tips reflect the personal opinions and experiences of their authors, not those of Pravaasa. We take steps to keep reviews genuine, for example by allowing reviews only for completed stays, and we prohibit fake, paid or retaliatory reviews. But we cannot verify every statement made in a review or community post.

Please treat community recommendations as one input and verify anything that is important to you, such as safety, local rules or opening hours.

InstantMatch, search results, trip brief assistance and other recommendations use the information you give us, host responses and automated tools. Where artificial intelligence is used, for example to help draft listing text or interpret a trip brief, it can make mistakes or miss details. Matches and suggestions are not a promise that a property meets every preference you listed.

Always check the listing details, house rules and, where needed, confirm important requirements directly with the Host before you pay. A Host accepting an InstantMatch request does not change the details of the listing or the terms of the Booking.

Escrow means that your payment is held until 24 hours after check-in before it goes to the Host. It protects you against non-arrival and some fraud scenarios. It does not cover loss of belongings, injury, theft or accidents, and it is not an insurance policy.

Where offered, Pravaasa Protect is an optional travel-support service, not an insurance product. It may include help with investigating a host cancellation, with finding matching stays, and with escalating an on-trip dispute. It does not replace travel insurance, and it does not promise any particular outcome.

Our support team will do its best to help, but resolution times and outcomes depend on the facts of each case and the cooperation of the people involved.

Information on the Platform, including our policies, tax descriptions and host guidance, is general information. It is not legal, tax, financial or medical advice. Hosts are responsible for understanding and complying with the licensing, tax, guest-registration and safety rules that apply to their property, and should take professional advice where needed.

The Platform includes services and links from third parties, including payment, sign-in, messaging, map and place providers and organiser websites. These are outside our control. We are not responsible for the content, availability, accuracy or practices of third-party sites and services, and a link does not mean we endorse them. Their own terms and privacy policies apply when you use them.

We aim to keep the Platform available and accurate, but it may sometimes be unavailable or slow because of maintenance, technical problems, network issues or events beyond our control. We may change or discontinue features. We are not responsible for losses caused by temporary unavailability, to the extent the law allows.

As explained in our Terms & Conditions, to the extent permitted by law Pravaasa is not responsible for the acts, omissions or services of Hosts, organisers, other guests or third parties, or for indirect or consequential loss. This Disclaimer does not exclude liability that cannot lawfully be excluded, such as for fraud, and does not limit your statutory consumer rights.

If you see information that looks wrong, misleading or unsafe, such as a photo that does not match a property, a map pin in the wrong place, or a request to pay outside the Platform, please tell us through the support page at /support or at support@pravaasastays.com. Include the listing link and any screenshots. We review reports and may correct or remove content, and take action against accounts that mislead others.